Shipping & Returns Policy
Shipping Information
Processing Time
- Orders are processed within 1–3 business days (excluding weekends/holidays).
- Same-day processing for orders placed before 12 PM CET.
Shipping Options & Costs
| Destination | Standard Shipping (3–7 days) | Express Shipping (2–3 days) |
|---|---|---|
| Germany | Free (€4.90 under €100) | +€9.90 |
| EU | €8.90 | +€14.90 |
| International | €14.90+ (varies by country) | +€24.90 |
Tracking & Delivery
- You will receive a tracking number via email.
- Signature may be required for high-value orders (€250+).
Returns & Exchanges
Return Policy
- 14-day return window from delivery date.
- Items must be:
✓ Unworn & unwashed
✓ With original tags & packaging
✓ Free of stains or odors
How to Return
- Log in to your account dashboard.
- Select “Request Return” for your order.
- Print the prepaid return label (EU only).
Refunds
- Processed within 5 business days after we receive the return.
- Original shipping fees are non-refundable.
Non-Returnable Items
✗ Custom-made/personalized items
✗ Underwear & swimwear (hygiene reasons)
✗ Final sale items (marked at checkout)